Privacy Policy

Last updated: June 2026

This Privacy Policy explains how LifeTime Publishing EOOD processes and protects personal data when you use lifetimepublishing.eu and the online bookshop.

1. Data controller

LifeTime Publishing EOOD
Company ID: 200316121
Registered address: 4 Ela Str., Kokalyane, 1191, Bulgaria
Contact email:

2. Data we process

When you place an order, we process name, surname, delivery address, phone number, email, selected products, order value, payment method, order status and information needed for delivery and accounting.

When you use a contact form, order cancellation form or newsletter form, we process the data you enter, including name, email, subject, message, order number and any other information provided voluntarily.

When you visit the website, technical data may be processed, including IP address, browser type, device information, language settings, cookie identifiers, security logs and usage data.

3. Purposes and legal bases

We process data to accept and fulfil orders, arrange delivery, process payments, provide customer support, handle cancellations and complaints, answer enquiries, comply with accounting and tax obligations, protect the website, prevent abuse and send marketing messages only where consent has been given.

The legal bases are contract performance, legal obligation, legitimate interest and consent where required.

4. Recipients of data

Data may be shared only where necessary with courier and logistics providers, the payment operator myPOS, hosting and technical service providers, accounting services, email and form service providers, CookieYes for cookie consent management and Tawk.to when the chat is active and used by the visitor.

The website uses WooCommerce for the online shop, Contact Form 7 for forms and Flamingo for storing form messages. We do not sell personal data to third parties.

5. Payments

When payment is made by card or through an external payment operator, payment data is processed by the relevant payment service provider. LifeTime Publishing EOOD does not store bank card data.

6. Chat, forms and messages

When you use a contact form, order cancellation form, newsletter form or chat, we process the data you enter in order to answer the enquiry, handle the request or send the requested information.

If the Tawk.to chat service is active, technical data, chat content, time of communication and data voluntarily entered in the chat may be processed.

7. Cookies

The website uses cookies and similar technologies. Details are provided in the Cookie Policy.

8. Retention periods

Data is retained only for the period needed for the relevant purpose or for the period required by law. Order and accounting data is retained according to applicable accounting and tax rules. Form and chat messages are retained for the period needed to handle the enquiry, evidence the communication and protect legitimate interests.

9. Your rights

You have the right of access, rectification, erasure, restriction of processing, portability, objection and withdrawal of consent where processing is based on consent. To exercise your rights, contact us at .

10. Complaints

You have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection if you believe that the processing of your personal data violates applicable law.

11. Updates

This policy may be updated when the website, services or legal requirements change. The current version is published on this page.